Customer Service Department Manager

Your responsibilities

WHAT WILL YOUR WORKING DAY LOOK LIKE:

You will be responsible for the personnel of more than 15 “Super Prezenty” own shops:

• to manage the processes of recruitment, onboarding, constant feedback, scheduling and employee’s wellbeing at workplace.

• To ensure that sales and service quality goals are reached, analyze employee’s efficiency results and provide insights for better performance.

• to organize the openings of new shops with on-time delivery of all needed equipment, to coordinate services of the third parties.

You will be responsible to provide the highest standard of Customer Service:

- to manage Your team of Customer Service

- to ensure that all the inquiries by phone, email and chat system are managed on time and at the maximum possible quality, to deliver department related KPI achievements

- to analyze customers’ problems and look for improvements of internal products and processes

- be part of international CRM organizational structure where Client service standards are created and KPI set, take role in CRM related projects.

Our requirements

• be a constructive, result-oriented person with excellent communication, planning and organizational skills
• be People person so will be able to lead and motivate your Sales and Customer Service teams
• have at least 2 years of experience in retail in at least middle level management or supervisory positions
• have at least 2 years of experience in Customer Service
• speak Polish and English fluently
• can handle large workflow in a dynamic working environment while noticing even the smallest detail
• please, provide CV in English

What we offer

• coffee/tea in the office;
• 1 month workation possibility;
• contribution to the medical package;
• discounts on company products;
• flexible working hours (hybrid);
• subsidies for training/courses;
• celebrating birthdays, weddings, and the birth of an employee's child together.