Informacje o stanowisku

responsibilities :

• defining and executing the customer service analytics and BI strategy aligned with the digital transformation roadmap;
• championing a data-driven culture across LSCM CoE and customer service teams;
• translating complex data into actionable insights that improve customer experience, operational efficiency, and ROI;
• supporting strategic initiatives by identifying trends, risks, and opportunities through advanced data analysis;
• leading the adoption and optimization of BI tools such as Power BI and SAP Analytics Cloud;
• managing data sourcing, aggregation, and integration from systems including SAP SD/MM, CRM, and ticketing platforms;
• driving automation and self-service analytics capabilities to empower business users and reduce manual reporting;
• collaborating with customer service, logistics, and commercial teams to define analytical needs and deliver impactful solutions;
• developing and maintaining strong relationships with stakeholders to ensure alignment on KPIs and reporting standards;
• presenting insights in a clear and compelling format to influence decision-making;
• implementing data governance policies to ensure accuracy, security, and compliance with regulations;
• ensuring ethical use of data and adherence to privacy standards such as GDPR;
• promoting a culture of innovation, curiosity, and continuous learning within the analytics community;
• acting as a change leader advocating for digital transformation and process automation;
• mentoring colleagues and fostering cross-functional collaboration;
• delivering solutions that improve productivity, reduce costs, and enhance customer experience.

• bachelor’s or master’s degree in Business, IT, Data Analytics, or related field;
• proven expertise in Business Intelligence and data analytics;
• hands-on experience with Power BI, SAP Analytics Cloud, and SQL-based platforms;
• experience in building dashboards, reports, and performance monitoring tools for customer service operations;
• strong project management experience in Agile or Scrum environments;
• knowledge of BI principles including data sourcing, aggregation, modeling, visualization, and storytelling;
• deep understanding of data architecture, governance, and integration across SAP SD/MM, CRM, and ticketing platforms;
• advanced analytical skills including statistical analysis and trend forecasting;
• familiarity with automation tools and self-service analytics platforms;
• languages Skills: English C1;
• excellent communication and stakeholder engagement skills;
• ability to present complex data in a clear and compelling way;
• strong organizational and problem-solving skills;
• proactive and collaborative mindset;
• ability to inspire and mentor others.

• stable employment - employment based on a permanent employment contract.
• hybrid model - enjoy flexibility with 3 days remote work and 2 days in the office (hybrid work model after a 3-month onboarding period).
• attractive financials - competitive salary, plus a performance-based semi-annual bonus.
• real growth potential - dynamic career development and vast opportunities within newly established company structures.
• additional day off - „day on u” - an extra day off for you to take care of your health and do preventive examinations.
• co-financing for training & studies - support for your professional development through co-financing of studies, courses, and workshops (after 1 year of working)
• lunch vouchers - a regular salary supplement in the form of lunch vouchers
• life insurance - protection for you, with the option to extend coverage to your spouse and adult children
• private medical care - access to wide-range medical packages, with costs partially covered by the employer
• Multisport card - access to sports facilities for you and your loved ones (spouses, children, or partners)
• Mybenefit cafeteria system - employer-funded points on a platform that you can exchange for attractions, vouchers, or training
• tire discounts - preferential terms for purchasing car, motorcycle, or bicycle tires after one year of work
• jubilee awards - special recognition for your seniority after 5, 10, 15, and 20 years of service

Poznań - Oferty pracy w okolicznych lokalizacjach