Informacje o stanowisku

responsibilities :

• Defining BI Strategy: Define and execute the analytics and Business Intelligence (BI) strategy for Customer Service, aligned with the digital transformation roadmap.
• Data-to-Insight Transformation: Translate complex data into actionable insights that improve customer experience, operational efficiency, and ROI.
• BI Tool Adoption & Optimization: Lead the adoption and optimization of Business Intelligence tools (e.g., Power BI, SAP Analytics Cloud).
• Data Integration Management: Manage data sourcing, aggregation, and integration from various source systems (e.g., ERP, CRM, and ticketing platforms).
• Automation and Self-Service: Drive automation and self-service analytics capabilities to empower business users and reduce manual reporting.
• Cross-Functional Collaboration: Collaborate with Customer Service, Logistics, and Commercial teams to define analytical needs and deliver impactful solutions.
• Dashboard Development: Develop and maintain dashboards, reports, and performance monitoring tools for customer service operations.
• Insight Communication: Present insights in a clear, compelling format to drive adoption and influence decision-making.
• Data Governance & Compliance: Implement data governance policies to ensure accuracy, security, and compliance (e.g., data privacy regulations).
• Strategic Support: Support strategic initiatives by identifying trends, risks, and opportunities through advanced data analysis.

• proven business intelligence expertise, with practical experience transforming raw data into actionable insights using tools such as Power BI, SAP Analytics Cloud, and SQL-based platforms
• deep knowledge of data architecture, data governance, and integration with systems such as ERP (SAP SD/MM), CRM, and ticketing platforms
• fluent English
• ability to translate business needs into technical requirements and deliver scalable BI solutions
• advanced analytical skills (including statistical analysis and trend forecasting)
• experience building, maintaining dashboards and tools for monitoring the performance of customer service operations
• excellent communication skills

• opportunity to be a part of a new drepartment with dynamic career path development
• full employment contract
• hybrid model available after the implementation period (approx. 3 months)
• modern office
• attractive benefits package (e.g. healthcare program, lunch card, sport card, cafeteria platform)
• attractive bonus system

Poznań - Oferty pracy w okolicznych lokalizacjach