Customer Service Coordinator (English & French)

Your responsibilities

• Process sales orders placed by customers, sales agents, internal orders
• Raise requests for creating customers' accounts and changes
• Issue invoices and other documents
• Provide professional advice on offered product range
• Cooperate with Sales team, Supply Chain and Distribution centers
• Provide documents & appropriate approvals for internal / external audit purposes
• Manage customer portals
• Check documentation received from customers, banks, forwarders
• Direct contact with the customer via email and phone

Our requirements

• Fluent English (C1) and French (C1) (spoken & written)
• Attention to details
• Excellent verbal and communication skills
• Teamwork spirit
• MS Office (Word, Excel, PowerPoint) proficiency
• Fast learning skills
• Commercial skills
• Knowledge of SAP

What we offer

• Full-time employment contract
• Customer Service and Product trainings as an integral part of your induction
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Hybrid working system; working hours – Monday to Friday, 8h between 8:00 and 16:00
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Partly financed Multisport Card or cinema tickets
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program – an opportunity to get a bonus
• Garaged parking for bicycles in the same building
• Expectant Parents Gift
• Additional projects for those hungry for knowledge and development
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

• Job title: Customer Service Coordinator
• Location: Poznan, Poland
• Reports to: Customer Service Team Leader
• Contract: fixed term contract (1,5 years)

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