Customer Service Contact

37_REQ2024040950

Obowiązki

• you will be the main contact for E-commerce customers in a new project and your responsibility will be to provide the best customer service (phone calls and e-mails in Polish, English or German language)

• ensuring orders are entered accurately in an efficient and timely manner

• receiving and processing Customer claims

• monitoring the service rate to the Customers and coordinating action plans to drive availability improvements

• tracking on time transport performance

• process improvements; liaise with other departments to allow smooth information flow and high standard services

• maintain a good knowledge of sales administration SAP operations

Wymagania

• minimum 3 years’ experience on similar role

• advanced level of Polish, English and German language is a must

• strong communication skills, both written and verbal

• advanced Google Sheets (Excel) skills

• knowledge of SAP

• experience in sales organization is an advantage

Oferujemy

• Employment in an international production company with high quality standards of work, a leading multinational high-tech automotive supplier

• Attractive working conditions and benefits: possibility to work remotely, participation in internal and external trainings, subsidies for MyBenefit cafeteria (including Multisport card), additional health and life insurance, private medical care (Medicover), Employee Retirement Program (PPE) and other social benefits

Źródło: Valeo/Praca