Overview

Shaping the Future of Logistics: Become Our Customer Service Consultant!

Open role: Customer Service Consultant

The role & the team

You will be part of a team dedicated to ensuring the highest quality of service for our users, supporting them in their daily use of the platform, and solving reported technical problems. Together, we take care of customer education and pass their suggestions to product departments to have a real impact on the development of our solutions. On Wednesdays and Thursdays, we work together from the office, and the rest of the week you have the option of remote or on-site work.

What will you do

• providing professional and comprehensive service to Polish and foreign customers in accordance with company standards
• handling customer service via phone, email, and chat
• processing complaints as well as supporting and educating customers about new features on the platform
• solving users’ technical problems and, if necessary, transferring them to the appropriate department and monitoring their implementation status
• ongoing development of competencies regarding platform functionality
• passing customer suggestions regarding the platform to product teams

Required skills

Soft skills: openness and communicativeness, high personal culture, attention to linguistic correctness, ability to work in a team, customer-centric attitude, proactivity, empathy, patience, and a desire for continuous development.

Language: Polish, English (min. B1).

Experience: experience in customer service is nice to have.

What your future teammates love the most

• Private LuxMed healthcare, free preventive check-ups, spine-relieving massages.
• Budget for remote workstation equipment and gift vouchers.
• On-site buffet breakfasts prepared fresh daily.
• Team-building and family trips to a private lakeside resort.
• Subsidy for a Multisport card.

About us

We are at the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

We’re an international tech company operating in 13 countries, and we’re just getting started. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.

“What I value most at Trans is the dynamic environment and the fact that I have a real impact – every day brings new challenges I can tackle on my own terms.”

“I value Trans because I can be myself – the ideas I bring to the table are implemented and brought to life.”

“Trans surprised me with its culture and atmosphere – and the fact that it truly offers real opportunities for growth.”

Submit your CV and answer a quick Questionnaire – you’ll get confirmation immediately. Easy, right?