Informacje o stanowisku

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Client:

SIX Payment Services

Location:

Warsaw, Poland

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e50e24513eff

Job Views:

17

Posted:

13.08.2025

Expiry Date:

27.09.2025

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Job Description:

Customer Service Communication Officer

Date posted 03/12/ Location Warsaw | Poland Company Worldline

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Customer Service Communication Officer

Location: Warsaw - hybrid

The Opportunity

The CSCO will support the Customer Services Strategy, contributing to the pillar: “getting closer to our Merchants”. You will create the right communication, at the right time, for the right customers.

Day-to-Day Responsibilities

1. Creating and publishing planned and unplanned communication with Customers & Partners.
2. Bridging technical operations and Customer Care by translating technical information into Customer Advisor briefings.
3. Contributing to our Knowledge Management Repository.
4. Leading communication intake meetings.
5. Coordinating translations under time pressure.
6. Supporting the Service Readiness manager & Business for projects.

Who Are We Looking For

We seek big thinkers who can drive positive change, show passion, a can-do attitude, and a hunger to learn and grow. Specifically:

• Customer-oriented, detail-focused, and content creator.
• Ability to adapt communication style to different audiences (technical, customer, management).
• Fluent in English.
• Motivated and passionate about languages and customers.
• Proficient with systems.
• Excellent communication skills.
• Strong organizational skills.

Perks & Benefits

At Worldline, youll be at the heart of the global payments industry and shape how the world pays and gets paid. Additionally:

• Part of a top 1% most sustainable companies worldwide.
• Work with inspiring colleagues, with opportunities to learn and grow.
• Private medical & life insurance.
• MyBenefit Platform.
• Holiday, transportation, and meal allowances.
• Semi-annual bonus.
• Glasses/lenses reimbursement.

Shape the evolution

Join us on our journey towards the next frontiers of payments technology. Work with ambitious colleagues globally, take on unique challenges, and make a societal impact. We support your career growth through empowering culture, technology, and training. Be part of our innovative team and shape a future thats yours to own.

Warszawa - Oferty pracy w okolicznych lokalizacjach