Customer Service Clerk / Specjalista ds. Obsługi Klienta

• Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc.,
• Provide customers with complete and accurate resolutions to problems,
• Handle complaints,
• Clarify to the customers the company policies such as returns and exchanges,
• Perform order management functions: Work with various platforms to track, maintain orders, returns and credits,
• Proactively involved in maintaining up-to-date procedure documentations,
• Excellent interpersonal, written, and oral communication skills,
• Escalate issues in a structured way to CS management.

• Employment based on a replacement contract,
• Attractive annual bonus,
• Hybrid work with flexible working hours,
• Opportunity to develop in an international environment,
• Attractive benefits package (Multisport card, medical care, life insurance),
• Subsidised training and language courses,
• Team-building events,
• Charity initiatives.

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events

Please send your CV in Polish and English.

HARTING Polska