Informacje o stanowisku

Job Description

Why join us in 2025?

Think of the digital tools we use daily - from virtual shopping to contactless payments. Theyre shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of Customer Service Center Junior Specialist, this is what you can expect from us:

1. Employment contract, competitive base salary, and an MBO bonus system after the probation period.
2. Comprehensive onboarding program with mentor support and specialized training to enhance qualifications.
3. Subsidized employee benefits, including private medical care, additional life insurance, a MultiSport card, and more.
4. A dynamic and challenging work environment in a fast-growing company backed by a leading European group.

Your key responsibilities in this role will be:

1. Handling business clients (Merchants) via phone, email, and live chat, diagnosing technical issues with payment terminals (POS) and providing guidance during payment transactions and settlements.
2. Receiving and processing customer complaints.
3. Providing support to service technicians during the installation and maintenance of terminals.
4. Offering assistance in the areas of electronic payments, loyalty systems, GSM top-ups, and bill payments.

What makes you the best person for this job?

As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, its your potential that sets you up for success in your daily tasks.

Qualifications needed to be successful in this role:

1. Good knowledge of computer operation, including MS Office (Windows 10).
2. Availability and willingness to work in a three-shift system (24/7/365), with most shifts scheduled between 7:00 AM and 8:00 PM.
3. Basic understanding of computer networks.
4. Ability to work in a team and handle stressful situations.
5. High level of personal culture, ease in building relationships, and strong communication skills with clients.

Life at Nexi

Discover more about us and what its like to be part of Nexi by visiting this page: Life at Nexi . Learn about our values, meet our communities, and see how we are shaping the future of digital payments together.

Apply now!

If this opportunity resonates with you, wed love to hear from you! Please apply at your earliest convenience. Well be reviewing applications continuously and closing the position once weve found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, youre one step closer to joining us. Were excited to learn more about you!

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