Informacje o stanowisku

Job Description - Customer Service Call Center Agent– Senior Process Associate - Polish – Remote Poland (BFS042319)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Role Overview:

Inviting applications for the role of Customer Service Call Center Agent – Senior Process Associate - Polish – Remote Poland. Perform operational tasks within Auto-finance Call Center and Customer Portal. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible for ensuring Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions.

Responsibilities:

1. Responsible for the operational tasks of Customer Service – Call Center.
2. Deliver different Customer Service processes KPI’s.
3. Cooperate with local Customer Service organizations.
4. Implement improvements to current processes.
5. Involvement in projects related to Customer Service area.
6. Ensure efficient customer service processes.

Qualifications we seek in you!

Minimum Qualifications / Skills:

1. High School Degree.
2. Customer Focus and Experience in Claims Management will be an asset.
3. Bias for action.
4. Team Alignment.
5. Accountability and responsibility.
6. Growth Mindset.
7. Good communication skills.
8. Problem solving and decision-making ability.
9. Ability to work with various IT applications (LEO, SAP BI reporting tools, etc.).

Preferred Qualifications/ Skills:

1. Analytical skills.
2. Customer service orientation.
3. Ability to work effectively under pressure.
4. Knowledge of MS Office.

What can we offer?

1. Attractive salary.
2. Stable job offers - employment contract.
3. Work in a multicultural and diverse environment.
4. Genpact supports professional training and great career development opportunities.
5. Free access to our award-winning learning platform.
6. Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy.

As an Equal Opportunity Employer, we encourage you to apply to this opening position with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit .

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