Informacje o stanowisku

Customer Service Call Center Agent – Senior Process Associate - Polish – Remote Poland, Warsaw

Client:

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

040ee02b8a5a

Job Views:

7

Posted:

17.02.2025

Expiry Date:

03.04.2025

Job Description:

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Inviting applications for the role of Customer Service Call Center Agent – Senior Process Associate - Polish – Remote Poland. You will perform operational tasks within the Auto-finance Call Center and Customer Portal, resolving tasks accurately and efficiently to achieve fixed service level targets. You will be responsible for ensuring Logistic Claims processes compliance with related financial controls and coordinating all required continuous improvement actions.

Responsibilities:

1. Responsible for the operational tasks of Customer Service – Call Center
2. Deliver different Customer Service processes KPI’s
3. Cooperate with local Customer Service organizations
4. Implement improvements to current processes
5. Involvement in projects related to Customer Service area
6. Ensure efficient customer service processes

Qualifications we seek in you!

Minimum Qualifications / Skills:

1. High School Degree
2. Customer Focus and Experience in Claims Management will be an asset
3. Bias for action
4. Team Alignment
5. Accountability and responsibility
6. Growth Mindset
7. Good communication skills
8. Problem solving and decision-making ability
9. Ability to work with various IT applications (LEO, SAP BI reporting tools, etc.)

Preferred Qualifications/ Skills:

1. Analytical skills
2. Customer service orientation
3. Ability to work effectively under pressure
4. Knowledge of MS Office

What can we offer?

1. Attractive salary
2. Stable job offers - employment contract
3. Work in a multicultural and diverse environment with employees from over 30 countries
4. Genpact supports professional training and great career development opportunities
5. Free access to our award-winning learning platform
6. Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

As an Equal Opportunity Employer, we encourage you to apply with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

Bank or payment details should not be provided when applying for a job. All applications should be made via the Apply now button.

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