Informacje o stanowisku

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Customer Service Business Analyst

Country/Region: PL

Location: Warszawa, MZ, PL, 00-124

Req ID 75547 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.

Job Description

Your responsibilities as Customer Service Business Analyst:

• Conduct thorough analysis of customer service data, and customer insights to identify opportunities for customer service optimization.
• Collaborate with stakeholders to define requirements and develop analytical models and tools to support customer service optimization initiatives.
• Provide analytical support for strategic decision-making processes, including where to invest in customer service and further how to optimize the support channel.
• Develop and maintain performance metrics and dashboards to monitor the effectiveness of customer service optimization initiatives. Create a global cost to serve visibility.
• Utilize advanced analytical techniques to extract insights from customer service data, market trends, and customer behavior to inform decision-making processes.

Your profile:

• Master’s degree in Business Administration, Finance, Economics, or related field; advanced degree preferred.
• Proven experience in business analysis, data analytics, or related field, preferably within the automotive or aftermarket industry.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and presentation skills.
• Familiarity with business intelligence and data visualization tools (e.g., Tableau, Power BI).

We offer:

• Work in a dynamic and international environment; the ability to manage your career at ZF structures, the prospect of vertical or horizontal promotion in global functions.
• Implementation package - full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks.
• Possibility of participation in private medical care (including dental care) and life insurance.
• Cafeteria system/Sport Card.
• Very good working atmosphere; working in an international team, interesting projects, and tasks.

Be part of our ZF team as Customer Service Business Analyst and apply now!

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What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

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