Customer Service Associate with Italian

41_12786007

Obowiązki

• Process sales orders and ensure timely delivery to customers

• Resolve customer queries and claims or complaints in a timely and professional manner

• Handle timely SSF tickets/emails

• Collaborate with cross functional teams to ensure customer satisfaction

• Continuously improve customer experience through effective communication and problem solving skills

• Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures

• Adhere to SLA and KPI targets

Wymagania

• Customer service experience in an international environment.

• Experience in order management and claim management.

• Fluency in English and Italian.

• Good knowledge of SAP.

• Availability to attend the office in Gdańsk 2-3 times a week.

Oferujemy

• Hybrid working mode.

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as dedicated Buddy, who will help you in adjusting to the new workplace.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

• Modern, ecological office in city center with convenient connection for all means of transport.

Źródło: Accenture/Praca