Customer Service and Debt Collection Lead (SAP SD)
Apply now for the Customer Service and Debt Collection Lead (SAP SD) role at ALGOTEQUE Innovation Hub.
ALGOTEQUE is an IT consultancy firm that helps startups, mid‑sized and large corporations create and deliver innovative technologies. Our team has a successful track record in designing, developing, implementing, and integrating software solutions (AI, ML, BI, Web, Automation) for Telecom, Energy, Bank, Insurance, Pharma, Automotive, Industry, and e‑commerce. We deliver our services both in fixed‑price and time‑and‑materials models, helping our customers achieve their business and IT strategies.
Job Description
Were seeking a Customer Service and Debt Collection Lead to take ownership of commercial sales and distributions processes across the CEE region (CZ, SVK, HU, PL) for a global premium consumer goods company.
Responsibilities
- Analysis and evaluation of differences in commercial sales and distribution processes within the Global S/4 template and local CEE needs.
- Best practice commercial sales strategies, including sales channel organizations, contracts, order processes and key account management, distribution channel management, logistics service provider arrangements, supply chain coordination, and delivery scheduling methodology.
- KPI definitions such as sales targets, return rates, customer relations, delivery accuracy levels, and OTIF metrics.
- Developing an interaction model for collaborating with other business functions (Finance, Commercial, Warehouse Management, etc.).
- Policies, governance, and reporting hierarchy for billings, credit terms, sales discounts, and rebate agreements.
- General terms, policies, and governance (incoterms, scheduling, etc.).
- Consider the strategic implications of cultural, legal, and regulatory differences.
- Perform User Acceptance Testing (UAT) during the Test Stage of the project.
Profile / Requirements
- Relevant academic background in Business, Marketing, or a related field.
- Extensive experience in commercial sales and distribution aspects, both organizational and operational.
- Deep knowledge in SAP SD (Sales and Distribution).
- Strong leadership and stakeholder management skills.
- Excellent communication abilities.
- Fluent in English; proficiency in another language is a plus.
Seniority level
Employment type
Job function
- Information Technology and Engineering
