Informacje o stanowisku

If you feel comfortable speaking German and English, you have a proven experience in thecorporate environmentandwould like to join a global medical brand in Wrocław in March/April 2025 - APPLY!

What we expect

• Proven experience(around 1-2 years) in a corporate environment in a Customer Facing role or similar
• Good knowledge ofEnglish and German(B2 level onward)
• Availability to join a company in March/April 2025

• Bachelors degree or higher from an accredited university

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Great challenges in facing the premium B2B clients from the DACH market
• Opportunities to work withSAP, Salesforce,and more
• The smooth recruitment process with a start date of March or April 2025
• Flexible working model (with an option to work remotely with single visits)
• Business working hours (8:00-16:00) with an option of flexibility
• Private medical care (individual and family packages)
• Group insurance (in PZU)
• Sports card - MultiSport (for you and your loved ones)
• Online cafeteria - benefit platform (discountse.g.for cinema tickets)

Your tasks

• Customer Service support in the customer care process
• Responding to customers via defined channels
• Liaise with the business on customer relationship management via Salesforce functionalities
• Registration and consideration of customer complaints
• Responsible for monitoring work queues for new requests
• Responsible for completing assigned tasks within SLA targets
• Identify opportunities to improve data quality & reduce cycle time
• May include training and deployment support pre and/or post-go-live
• Responsible for escalation of issues if needed
• Positively contributes to and supports team efforts and objectives

Wrocław - Oferty pracy w okolicznych lokalizacjach