Informacje o stanowisku
If you feel comfortable speaking English & French or German andwould like to join a global production brand in Wrocław - APPLY!
What we expect
- Experience in Customer Service in a corporate environment (>1 year)
- Knowledge ofEnglish at B2level and above (spoken and written)
- Knowledge of French or German (B2 level or above)
- Experience with SAP/Salesforce/any ERP system - nice to have
- Availability to join a company ASAP
- Openness to work on a temporary contract (12 months) with the potential possibility of extension
Employment agency entry number 47
this job offer is intended for people over 18 years of age
What we offer
- Greatchallenges in the transition process in the EMEA region
- Opportunities to work withExcel, SAP, Salesforce,and more
- The smooth recruitment process (1 stage)
- Flexible hybrid working model
- Business working hours (8:00-16:00) with an option of flexibility
- Private medical care (individual and family packages)
- Group insurance (in PZU)
- Sports card (for you and your loved ones)
- Online cafeteria - benefit platform (discountse.g.for cinema tickets)
Your tasks
- Customer Service support in the customer care process
- Communication with internal stakeholders
- Support Customer Operations in implementation of S4
- Responsible for monitoring work queues for new requests
- Responsible for completing assigned tasks within SLA targets
- Ensuring efficient customer complaint service
- Identify opportunities to improve data quality and reduce cycle time
- Responsible for escalation of issues if needed
- Continuous improvement of processes
- Order management in SAP
- Case management in Salesforce
- Back-office activities
- Data analysis
Wrocław - Oferty pracy w okolicznych lokalizacjach
