Informacje o stanowisku

If you feel comfortable speaking English in a customer-facing role, have proven experience in the corporate environment, andwould like to join a global brand in Wrocław- APPLY!

What we expect

• Proven experience (around 1-2 years onwards) in a corporate environment in Customer Service/Logistics/Finance or similar
• Proficiency inEnglish on a B2 level onward (speaking and writing)
• Proven experience withSAP (orany ERP system) and Salesforce (or any CRM system)
• Bachelors degree or higher from an accredited university

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Great challenges with the B2B clients from the EMEA region (healthcare industry)
• Daily opportunities to work with CRM, SAP, Salesforce, and more
• The smooth recruitment process
• Hybrid working model
• Business working hours (8:00-16:00) with an option of flexibility
• Private medical care (individual and family packages)
• Group insurance (in PZU)
• Sports card - MultiSport (for you and your loved ones)
• Online cafeteria - benefit platform (discounts e.g. for cinema tickets)

Your tasks

• Customer Service support in the customer service export process
• Responding to customers via defined channels
• Liaise with the business on customer relationship management via Salesforce functionalities
• Registration and consideration of customer complaints
• Responsible for monitoring work queues for new requests
• Responsible for completing assigned tasks within SLA targets
• Identify opportunities to improve data quality & reduce cycle time
• May include training and deployment support pre and/or post go-live
• Responsible for escalation of issues if needed
• Positively contributes to and supports team efforts and objectives

Wrocław - Oferty pracy w okolicznych lokalizacjach