Job Description
We are seeking a dynamic and detail-oriented Client Service & Merchandising Representative to join our team. In this role, you will manage the complete client lifecycle, from client development to post-order support, ensuring exceptional service and driving sales growth.
Responsibilities
- Client Development & Relationship Management: Initiate and manage client development requests; build and maintain strong relationships. Provide timely updates on development and order status.
- Merchandising & Sales Support: Partner with Design and Tech Sales teams to create custom account presentations; collaborate with Commercial teams to develop product opportunities that drive key initiatives and achieve sales objectives.
- Order Management & Post-Order Support: Receive, validate, and process client sample and production orders. Manage internal communications to ensure smooth order fulfillment. Proactively address and resolve client quality issues, escalating as necessary.
- Communication & Collaboration: Act as the primary point of contact for all client inquiries; ensure clear and consistent communication with internal and external stakeholders.
Qualifications
- Proven experience in customer service, account management, or merchandising, preferably within the apparel or related industry.
- Strong understanding of the end-to-end client lifecycle and order management processes.
- Excellent communication and interpersonal skills; ability to build rapport with clients and internal teams.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work effectively in a fast-paced, collaborative environment.
- Proficiency in relevant software and systems (e.g., order management systems, CRM).
- German proficiency is compulsory.
Additional Information
Avery Dennison is an equal‑opportunity employer. We celebrate diversity and equal opportunities as the foundation for our future‑oriented work. For more information about our diversity & inclusion approach, visit averydennison.com/en/home/about-us/diversity-and-inclusion.html.
