Customer Service & Product Specialist - German Speaking

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

If you require reasonable accommodations throughout the application process, please contact our Talent Acquisition team at Requestaccomodation@eu.averydennison.com.

Job Description

We are seeking a dynamic and detail-oriented Client Service & Merchandising Representative to join our team. In this role, you will be responsible for managing the complete client lifecycle, from initial development to post-order support, ensuring exceptional service and driving sales growth.

Responsibilities

• Client Development & Relationship Management:
  • Initiate and manage client development requests.
  • Build and maintain strong relationships with assigned clients.
  • Provide timely and accurate updates on development and order status.
• Merchandising & Sales Support:
  • Partner with Design and Tech Sales teams to create custom account presentations based on client briefs.
  • Collaborate with Commercial teams to develop product opportunities that drive key initiatives and achieve sales objectives.
  • Identify and capitalize on opportunities to enhance client product offerings.
• Order Management & Post-Order Support:
  • Receive, validate, and process client sample and production orders.
  • Manage internal communications with cross-functional teams to ensure smooth order fulfillment.
  • Proactively address and resolve client quality issues, escalating as necessary.
• Communication & Collaboration:
  • Act as the primary point of contact for all client inquiries.
  • Ensure clear and consistent communication with internal and external stakeholders.

Qualifications

• Proven experience in customer service, account management, or merchandising, preferably within the apparel or related industry.
• Strong understanding of the end-to-end client lifecycle and order management processes.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work effectively in a fast-paced, collaborative environment.
• Proficiency in relevant software and systems (e.g., order management systems, CRM).
• German proficiency is compulsory.

Company Information

• Senior level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Retail Apparel and Fashion

Avery Dennison is an equal‑opportunity employer. We understand diversity and equal opportunities as enrichment for our future‑oriented work. If you want to learn more about our Diversity & Inclusion approach, please visit averydennison.com/en/home/about-us/diversity-and-inclusion.html.

At Avery Dennison, we do what we love, and we love what we do. Discover more at Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea).