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Customer Service & Logistics Lead CIS DNP markets, fixed term, 18-month contract
Be the first line contact for processes management with full scope of customer service and logistics activities for CIS-DNP (Armenia, Azerbaijan, Belarus, Georgia, Moldova, Uzbekistan ) markets. Support the monthly CCC (S&OP) cycle.
Own and drive end-to-end Supply Chain & Business KPIs for CIS DNP and deliver optimized customer service, logistics, product availability, end-to-end P&L budget management and cost-to-serve by initiating and running projects/programs aligned with the regional targets.
Provide maintenance of processes and systems and also provide further interface and efficient collaboration between Commercial and other functions (e.g. Demand, Supply Planning, Compliance, Regulatory, AW, Quality, MMW, Customers and Pharma Logistics etc.).
Stock management as per markets regulatory and artwork changes, constraints to provide strong Customer service to market and ensure KPIs execution.
Lead preparation of budget files and keep cost under control for full end-to-end supply chain from sites to customers via the Multi-Market Warehouse (MMW); continuous improvement.
Manage Service Providers and assess the quality of services provided, create and maintain service level agreements (SLA) with logistics partners.
Manage processes, standardization of tools, preparing SOP, instructions for routine operations and setting governance for leading alignment cross-functionally and cross-regionally.
Develop recommendations and implementation strategy in distribution, transportation, planning and warehousing of company products.
Organize and supervise the work of the entrusted structural unit, manage a team of 3 members.
Manage customer service team to process customer orders with a high level of service and compliance, ensure controls & MM, provision of accompany documents and respond to resolving operational issues.
Master’s degree in supply chain, business, economics.
Minimum 5 years of working experience in supply chain: customer service, demand or supply planning activities (preferably in multinational pharmaceutical / FMCG company).
Knowledge and understanding of existing processes and systems for the business areas being supported.
Proficient PC Skills including SAP knowledge.
Fluent written and spoken English is a must, and Russian (preferred) .
Excellent problem-solving skills.
Good interpersonal and communication skills.
High personal drive, tenacious and very self-motivated.
Good judgement and initiative.
Ability to embrace change / being flexible.
Analytic mind, able to manage, analyse and interpret complex data.
Ability to build effective relationships in a cross-functional and multinational team environment.
Good problem-solving and management skills.
Being organized and able to react to the challenges of a fast-moving environment.
Strong leadership skills.
Committed team player prepared to work in and embrace a team-based culture.
We are a high performing talented team who support our businesses in making the right decisions and driving GSK Finance towards best-in-class.
Career with purpose - whatever it is you’re doing, you’ll be sharing our mission to improve the quality of human life, by enabling people to do more, feel better and live longer.
Possibility of developing within the role and company’s structure.
Additional benefits (bonus plan, medical care, life insurance, pension scheme, sports card, recreation allowance, social fund )
Access to newest technologies and solutions.
Career at one of the leading global healthcare companies.
Supportive & friendly working environment .
Corporate culture based on our values: patient focus, integrity, respect and transparency.
Performance with Choice – work from home for up to 60% of your time.
Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career. GSK is an Equal Opportunity and Affirmative Action Employer.
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