Customer Service Agent with Italian

Your responsibilities

• Supporting our client’s (Fintech) customers in Italian and English
• Verifying customer details as part of KYC and AML activities
• Supporting new clients with account setup
• Solving challenging requests of our customers regarding trading and always making them feel that they are in good and safe hands
• Working closely with other departments to answer even questions and provide the best possible customer service
• Collaborating with our Tech Team by sharing customer feedback and proactively helping to continuously improve our trading app

Our requirements

• Italian and English at B2 level or above
• Customer oriented attitude
• Excellent organizational skills
• Good knowledge of MS Office
• Excellent communication skills to feel comfortable when collaborating with several different clients over webchat or email
• Availability to work 8 hour shift from Mon-Friday between 09:00 to 18:00 and Saturdays 09:00 – 17:00. 5 days a week

What we offer

• You'll be working mostly from home!
• 575zl NET/month work from home allowance (included in salary range)
• Medicover medical healthcare
• Medicover sport benefit systems
• Modern and comfortable office in the city centre
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).
• You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.