As a Customer Service Agent with German at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries.

What you’ll be doing:

• Supporting customer through different channels (inbound calls and messages) 
• Analysing and solving customer’s queries 
• Sharing information on administrative and technical requests (products, invoices, etc.)  
• Making changes to the system 
• Forwarding faults or calls to other departments. 

 Skills you need to succeed:

• German at C1 level or above 
• English at B1/B2 
• Customer oriented attitude 
• Excellent organizational and communication skills 
• Good knowledge of MS Office 
• Willingness to work in two shifts: (8am-4pm and 2pm-10pm, Monday-Sunday), 5 days a week, 40 hours per week

 What’s in it for you:

• Competitive salary and permanent contract (8800-9900 PLN gross + performance bonus up to 2000 PLN PLN gross) 
• Relocation bonus 
• LuxMed medical healthcare and Generali group insurance 
• Multisport Plus / Classic or MultiKafeteria benefit systems 
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
• Employee Assistance Program for employees and their families (psychological support) 
• An extra day off for voluntary activities close to your heart 
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. 
• Opportunity to become one of the Internal Trainers 
• Career path framework 
• A multinational environment with strong ties to Swiss business culture 

​You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.