Sterling Outsourcing is an international business providing Outsourced Services for clients all over the world. We are currently growing and are looking for enthusiastic individuals with fluent English to join our international team.Established in 2006 we provide opportunities for ongoing development, so that the majority of our employees stay with the company long-term!

Customer Service Agent with English

Obowiązki

• Supporting our client’s (Fintech) customers in English over webchat, email or occasional calls
• Verifying customer details as part of KYC and AML activities
• Supporting new clients with account setup
• Solving challenging requests of our customers regarding trading and always making them feel that they are in good and safe hands
• Working closely with other departments to answer even questions and provide the best possible customer service
• Collaborating with our Tech Team by sharing customer feedback and proactively helping to continuously improve our trading app

Wymagania

• English at B2 level or above
• Customer oriented attitude
• Excellent organizational skills
• Good knowledge of MS Office
• Excellent communication skills to feel comfortable when collaborating with several different clients over webchat, email or occasional calls
• Clear financial and criminal record
• Availability to work 8 hour shift from Mon-Friday between 09:00 to 18:00. Possible work on Saturdays 09:00 – 17:00 and on Polish bank holidays (5 days a week)

Oferujemy

• After onboarding and initial training you'll be working most of the time from home with occasional visits at the office.
• 575zl NET remote work allowance per month
• Medicover medical healthcare
• Medicover sport benefit systems
• Modern office in the city enter
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
• You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.