Informacje o stanowisku

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Client:

WNS Global Services

Location:

Gdynia, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

efcf6b1d6489

Job Views:

15

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

• Act as a single point of entry for all cases (both emails and calls) in Dutch & English related to Credit and Underwriting activities, including customer service support for providing credit line amounts, requests for increase and status.
• Conduct effective communication with customers via inbound/outbound calls and e-mails.
• Manage customer inquiries by identifying customer needs, proposing solutions, and alternative activities.
• Advise clients on products and services.
• Collaborate with other departments and teams to provide the best and fastest customer support.
• Ensure high service quality and maintain positive customer relationships.
• Receive, update, and/or log all requests.
• Route cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution.
• Escalate issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual.
• Working hours: 8am-4:00pm.

Qualifications:

• Advanced Dutch knowledge (min. B2 level) to communicate with customers.
• Very good English knowledge (min. B2) to communicate inside the organization.
• Excellent verbal & written communication skills.
• Proficient computer skills, good knowledge of MS Office.
• Customer orientation and ability to build professional relationships.
• Team player with strong organizational skills.

Optional:

• Experience in Customer Service.

Additional Information:

What we offer:

• Everyday contact with a multinational environment.
• Employment contract.
• Monthly performance bonus.
• Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.).
• Wide range of development and training opportunities.
• Employee Assistance Programme.
• Empowering CSR initiatives.

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