Customer Service Agent – Slovenian Speaker

Sofia, Bulgaria (On-site) | Full-time

Are you a Slovenian speaker with strong communication skills and English at the B2 level? Join an international customer support team in Sofia and grow your career in a stable, supportive, and multicultural environment.

Role Overview

As a Customer Service Agent, you will support Slovenian-speaking customers across multiple communication channels, delivering professional service and ensuring an excellent customer experience.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat

• Provide accurate and clear information about products and services

• Resolve customer issues efficiently and professionally

• Maintain high levels of customer satisfaction

• Follow internal policies, procedures, and quality standards

Working Schedule

• Monday to Saturday: 09:00 – 23:00

• Sunday: 10:00 – 19:00

• Rotational shifts within these hours

Salary and Benefits

• Gross monthly salary: €1,900

• Full on-site training and ongoing support

• Modern office environment in Sofia

• Multilingual and international team

• Career growth and internal mobility opportunities

Requirements

• Slovenian: fluent/native

• English: B2 level

• Excellent communication and customer-focused skills

• Ability to work on-site in Sofia

• Flexibility to work rotational shifts