Informacje o stanowisku

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

• at least C1-level proficiency in Polish language, both written & verbal.
• B2 English language skills.
• Proven experience in a Customer Service role, ideally within consumer products.
• Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites).
• Competence in Microsoft Office.
• Ability to empathize with customers while maintaining an objective perspective.
• Excellent telephone manner and ability to handle queries quickly and efficiently.
• Team-oriented with a positive attitude and ability to support colleagues.

• High school graduate or similar.
• Previous experience in customer service with or in a Contact Centre.
• Experience in complaint handling to ensure customer satisfaction.
• Familiarity with Social Media and/or E-Commerce platforms.
• Experience in cross-selling or up-selling product.

• Work in a modern office at Global Office Park, right in the heart of Katowice.
• Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
• Attractive bonus for recommending your friends to work with us.
• Friendly, international work environment.
• Many opportunities for career development.

Katowice - Oferty pracy w okolicznych lokalizacjach