• Customer service in general over the phone and E-mail.
• Supporting web-shop (customer service/complains)
• Managing customer orders
• Contact to logistical manager
• Follow up on backorders
• Follow up on delivery times
• Daily support of country Manager and customers
• Treatment of complaints
• Working with company and customers database files
• Making and Printing statistics
• Updating pricelist and prices
• Follow up on payments
• Service/information flow to bookkeeping in Holland
• Maintain and order office material (stationary goods + computer, etc.)
• Translations of product content
• Managing invoices of company Local Unit
• Putting together Invoice Specifications for Customer bonuses and credit notes.
• Making of credit notes.

• Polish/Czech/English on a proficient communication level - spoken and written
• Experience in Customer Service is a plus
• Basic knowledge of digital Marketing will be beneficial
• Good computer skills with ability to learn new things
• Good social and communicative skills
• Good listener with a sufficient level of empathy
• Education - Degree level (ideally in administration/or marketing)
• Willingness to learn

Our client is an international company from the production and trade industry.