Customer Relations Manager Europe (Textile Industry)

Full-time

We are SGS – the worlds leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

• Acquire new customers in bluesign’s current core industries Outdoor and Active Sportswear in the Territory
• Acquire new customers in the new industries Denim, Professional Wear, Promotional Apparel and Footwear in the Territory
• Focus lies on the acquisition of brands and retailers, but also on Garment Manufacturers/Assemblers, Material Manufacturers and Chemical Suppliers.
• Work together with Brand Services to create initiatives that drive customer engagement and retention.
• Market Penetration: Execute targeted market penetration strategies to elevate bluesign’s presence and adoption within the territory.

SPECIFIC RESPONSIBILITIES

• Keeps good relations to Marketing, Brand Services and other divisions / departments
• Manages personal responsibilities and assignment
• Manages trainings and qualifications individually
• Establish the bluesign system and services in the target segments together with the bluesign organization (especially with CRM colleagues, Brand Services team and Marketing team)
• Sales and Market Feedback: Provide regular updates on sales activities, competitor activities, and market trends within the territory.
• Objectives and Budget Achievement: Meet or exceed objectives outlined in the mid-range plan and annual budgets, contributing to the overall growth strategy.
• Standards and Best Practices: Uphold and implement company standards, ensuring quality and consistency in all sales and customer interactions.

• Established and profound network in textile brand world (+10 years brand experience)
• Profound knowledge in textile supply chain (Product Design, Development, Sourcing, Materials, Quality/Sustainability Experience)
• Experience with multi stakeholder initiatives (textile-, NGO’s – and sustainability organizations within the textile supply chain)
• Profound knowledge in textile processing and manufacturing chain

REQUIRED SKILLS

• Selling experience and meeting budget line
• National/International travel experience
• Excellent people skills and eloquent networker
• Upbeat and enthusiastic attitude
• Organizational skills and high level of independency
• Solution oriented
• Additional language skill of advantage

REPORTING LINE

• To CRM Head Of Sales Europe and Africa, Marco Volpi