Customer Quality Relation Specialist with French

3 days ago – Be among the first 25 applicants.

Job Description Summary

Reporting to the Customer Quality Relation manager, the Customer Quality Relation Specialist will be responsible for executing key post‑market activities such as ensuring an efficient local product complaint process and follow‑up with customers, and other PMQ tasks for all BDX Business Units mainly in France and Benelux but not only, in line with the regulatory environment and internal processes.

Responsibilities

• Manage Customer Requests: Address quality‑related customer inquiries promptly and provide effective resolutions.
• Support Business Units: Assist BDX business units and stakeholders in customer communications.
• Build Relationships: Collaborate with local BDX teams to understand their needs and expectations, while promoting and representing the post‑market quality function.
• Monitor Feedback: Organize and analyze customer feedback to identify improvement opportunities.
• Provide Training and Coaching: Support and train local teams, including on‑site visits when needed, on post‑market quality issues.
• Report Performance: Prepare and present regular reports on CQR metrics and performance to Quality and BU leadership at the EMEA level.
• Implement Corrective Actions: Validate and communicate corrective actions with stakeholders, maintain monitoring records, and ensure timely execution in affected regions.
• Disseminate Procedures: Share quality procedures and manage scheduling and tracking of related training.

Qualifications

• Degree level or equivalent qualification in a relevant subject area.
• Demonstrated knowledge of the European regulatory and legal requirements in the field of Medical Devices and In‑vitro Diagnostic Medical Devices and any specific local cluster requirements.
• Good English and French language skills (both written and spoken).
• Good written and verbal communication.
• Demonstrated ability to adapt to changing needs of the organization; including taking on broader aspects of a task and leveraging skills and knowledge to deliver better outcomes for the organization.
• Capable of managing various activities at the same time and meeting internal and external deadlines.

About BD

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment. A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth‑centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting.

Legal Notice

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affinity or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.

Salary Range

zł62,200.00 – zł94,825.00 PLN Annual

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Medical Equipment Manufacturing

Primary Work Location

POL Wroclaw - Legnicka