Customer Operations Specialist with German

For our client, a global leader in the energy sector, setting the direction for development in the areas of oil, gas, and innovative low‑emission solutions, we are looking for a Customer Operations Specialist with German. No customer service experience? No problem! We’ll provide full training. Just bring your language skills, enthusiasm, and willingness to learn.

Requirements

• German Language Proficiency – B2/C1
• Bachelor’s degree preferred or equivalent experience
• Previous experience in Customer service
• Strong customer service ethic and ability to understand, meet and champion the customer’s needs, while staying within the policies and procedures of our client
• Willingness to be coached, openness to feedback and performance improvement opportunities
• Able to problem‑solve independently, dealing with a range of uncommon queries
• Able to demonstrate resilience and patience, especially when interacting with challenging customers
• Able to demonstrate interchangeable communication skills, by communicating effectively by phone or by live chat professionally, accurately, and quickly

Responsibilities

• Customer Enquiries
  • Handle customer complaints, feedback, and compliments.
  • Assist with promotions, offers, gift delivery, and membership queries.
  • Manage logistics inquiries and collaborate with service providers to ensure customer satisfaction.
• Loyalty Management
  • Oversee the customer loyalty experience.
  • Handle transaction and loyalty‑related questions.
  • Manage loyalty registration, data, and card issues.
  • Perform fraud checks and support point redemption and transfers.
  • Resolve loyalty complaints.
• Process and Administrative Work
  • Use internal systems effectively and understand how they interconnect.
  • Ensure accurate customer data by supporting data integrity.
  • Collaborate with logistics companies and internal teams.
• Digital and Touchless Support
  • Help customers on digital channels and encourage self‑service.
  • Respond to social media queries appropriately.
  • Manage live chat inquiries on the website and mobile app.
  • Support IT upgrades and projects with operational input.
• Customer Operations
  • Support various customer fulfillment activities within Downstream Global Commercial to provide the best customer experience and business value at an affordable cost.
• Digital and Touchless Support (duplicate)
  • Provide customer support for loyalty programs, handle transaction and data queries, manage digital channels, and support social media with technical assistance. Supports compliance checks and data integrity, and assists with IT upgrades.

Additional Information

We inform you that companies within the Adecco Group operating in Poland have implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco offices.

Referrals increase your chances of interviewing at Adecco by 2x.

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

Oil and Gas