Customer Operations Specialist with German

Join us at Adecco as a Customer Operations Specialist with German for a global leader in the energy sector. This role focuses on supporting electric vehicle (EV) drivers and will provide full training for candidates with no prior customer service experience.

Requirements

• German Language Proficiency – B2/C1
• Bachelor’s degree preferred or equivalent experience
• Previous experience in Customer service
• Strong customer‑service ethic and ability to understand, meet and champion the customer’s needs while staying within policies and procedures
• Willingness to be coached and receptive to feedback and performance improvement opportunities
• Ability to problem‑solve independently, handling a wide range of uncommon queries
• Resilience and patience, especially when interacting with challenging customers
• Effective communication skills, both verbal and written, for phone or live chat interactions

Responsibilities

Customer Enquiries:

• Handle customer complaints, feedback, and compliments.
• Assist with promotions, offers, gift delivery, and membership queries.
• Manage logistics inquiries and collaborate with service providers to ensure customer satisfaction.

Loyalty Management:

• Oversee the customer loyalty experience.
• Handle transaction and loyalty‑related questions.
• Manage loyalty registration, data, and card issues.
• Perform fraud checks and support point redemption and transfers.
• Resolve loyalty complaints.

Process and Administrative Work:

• Use internal systems effectively and understand how they interconnect.
• Ensure accurate customer data by supporting data integrity.
• Collaborate with logistics companies and internal teams.

Digital and Touchless Support:

• Help customers on digital channels and encourage self‑service.
• Respond to social media queries appropriately.
• Manage live chat inquiries on the website and mobile app.
• Support IT upgrades and projects with operational input.

All employees in the Adecco Group operating in Poland have implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco offices.