Customer Operations Specialist with Dutch (m/k)

For our client, a global leader in the energy sector, setting the direction for development in the areas of oil, gas, and innovative low-emission solutions, we are looking for a candidate for the position of Customer Operations Specialist with Dutch.

Are you ready to be part of one of the world’s most exciting companies and support the future of energy? We’re launching a new Customer Operations team focused on electric vehicle drivers — and we’re looking for passionate individuals to join us!

No prior customer service experience? No problem! We’ll provide full training. Just bring your language skills, enthusiasm, and willingness to learn.

This position supports various customer fulfillment activities within Global Commercial operations, aiming to deliver the best customer experience and business value at an affordable cost. You will also provide support for loyalty programs, handle transaction and data queries, manage digital channels, and assist with compliance checks and IT upgrades.

Minimum salary rage for the position: 33PLN Gross/h + Language Bonus.

• Handle customer complaints, feedback, and compliments.
• Assist with promotions, offers, gift delivery, and membership queries.
• Manage logistics inquiries and collaborate with service providers to ensure customer satisfaction.
• Oversee the customer loyalty experience.
• Handle transaction and loyalty-related questions.
• Manage loyalty registration, data, and card issues.
• Perform fraud checks and support point redemption and transfers.
• Resolve loyalty complaints.
• Use internal systems effectively and understand how they interconnect.
• Ensure accurate customer data by supporting data integrity.
• Collaborate with logistics companies and internal teams.
• Assist customers on digital channels and encourage self-service.
• Respond to social media queries appropriately.
• Manage live chat inquiries on the website and mobile app.
• Support IT upgrades and projects with operational input.

We inform you that companies within the Adecco Group operating in Poland have implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco offices.