Informacje o stanowisku

Customer Operations Specialist German Speaker

We are looking for candidates for positions related to Customer Service for our global clients.

Responsibilities

1. Be the first point of contact for Customers.
2. Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards.
3. Provide assistance to customers in self-service mediums and assist customers to complete transactions.
4. Record and follow up all customer contacts in customer-facing systems.

Requirements

1. Very good German (C1) and good English (B2).
2. Higher education.
3. Excellent communication skills.
4. Strong customer focus.
5. Continuous improvement mind-set.
6. Ability to deal with multiple tasks and work in a dynamic environment.
7. Ability to cooperate efficiently in a team.
8. Good working knowledge of MS Office tools and Outlook.
9. Experience in using one of the major ERP systems (e.g., SUN/SAP) will be an advantage.

What we can offer

1. Attractive salary package.
2. Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma).
3. Complex medical care and individual life insurance.
4. Assistive technologies and reasonable adjustments for people with disabilities.
5. Non-monetary benefits (e.g., MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more).
6. Energetic atmosphere at work.
7. Attractive relocation allowance available once relocating from another country.

Kraków - Oferty pracy w okolicznych lokalizacjach