Overview

Customer Operations Specialist Finance (m/w/d)

Are you the kind of person who isnt afraid to pick up the phone and enjoys solving problems? Do you have experience in investment or finance and want to dive into the exciting world of modern banking and FinTech? If so, youre exactly who were looking for!

Responsibilities

• Monitoring Trading Activities: Ensure that all trading operations are accurately and promptly monitored.
• Settlement and Payment Processing: Manage daily settlements and ensure all transactions are processed and completed correctly.
• Customer Onboarding: Handle the onboarding of new customers, ensuring compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
• Customer Service: Answer incoming calls, address customer inquiries, and ensure issues are resolved quickly and efficiently.
• Documentation: Accurately document all processes and ensure records are securely stored and available for audits.
• Optimization: Propose improvements to enhance our processes and make the service even better.

Qualifications

• Experience in banking, ideally in payment processing, trading and monitoring the trading book.
• Basic knowledge of financial regulations (KYC, AML).
• Strong organizational skills and attention to detail.
• Excellent communication skills and the ability to work well in a team.
• Fluency in English; German is a plus.

Why us?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative working environment.

About Us

Tradevest is a leading FinTech company offering an innovative platform for securities and cryptocurrency trading, specifically tailored for institutional clients. In Germany, Tradevest holds BaFin licenses as a securities institution, ensuring full regulatory compliance. With our development hub located in Warsaw, Tradevest Technologies Warsaw, we drive the technical innovation behind our products. Additionally, through our brand WAWEX, we operate a cryptocurrency exchange in Warsaw, providing a seamless and secure trading experience. Our mission is to empower institutional traders with advanced tools and technologies that redefine the trading landscape.

WAWEX is a cutting-edge fintech platform at the forefront of the digital finance revolution. It empowers financial institutions, brokers, and banks with seamless access to cryptocurrencies, combining security with market depth. Through innovative tokenization and real-time market insights, WAWEX supports institutions in the fast-paced world of digital assets and global finance.