Informacje o stanowisku

Client: Ingenico

Location: Not specified

Job Category: Other

EU work permit required: Yes

Job Reference: 0247b88792f0

Job Views: 53

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Scope:

The role will be responsible for one of our major customers to ensure repair priorities, acting as a liaison between the Customer, Repair center, and Ingenico Operations. This is an individual contributor role that will cooperate with many stakeholders and the Customer.

(Please note that after validation of the probation period, we offer our employees the possibility to work from home up to 60%).

Responsibilities:

• Follow up on the planning of repairs.
• Participate in weekly production meetings with the Repair center and Customer, reviewing capacity, output, and SLA performance.
• Gather and analyze data to support answering questions from customers.
• Ensure any customer performance queries are dealt with in a timely manner and to their satisfaction.
• Participate in improvement projects for all EMEA entities.
• Ensure to meet the customer SLA (90% of repairs made within 14 days).
• Maintain a stable backlog level.
• Detect and report potential blocking points to management.
• Collaborate proactively and coordinate with internal stakeholders like Sales, Operations, Finance, and Logistics teams aiming for customer satisfaction and on-time delivery.
• Communicate with customers through various channels, including phone, online video calls, and email, with support from SAP and the Repair system.
• Handle customer repair requests related to samples and technical documentation.

Skills we can’t do without:

• Previous experience in a similar role and customer experience knowledge.
• Ability to work within and adapt to a fast-moving, changing, and digital environment.
• Autonomous, problem-solving, excellent communication skills.
• Ability to be assertive and communicate effectively.
• Ability to work on your own initiative to demanding timescales.
• Good knowledge of Microsoft Excel and a good working knowledge of all other Office 365 applications.
• English and Polish at a very good level.
• Working knowledge of SAP.
• Fast IT learning skills (IRP, our in-house developed repair tool).
• Power BI knowledge.

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