Customer Operations Business Analyst

• Map in detail customer and operational processes to identify pain points and opportunities
• Challenge the status quo using data and business insights
• Support AI integration and digital transformation projects
• Apply Lean principles to streamline workflows and reduce operational waste
• Define requirements for dashboards in Power BI and build reports in Excel
• Work closely with the Centre of Excellence and stakeholders to deliver meaningful improvements

Optional

• Private Medical Care,
• Sharing the Cost of Sport Activities and Trainings,
• Flexible Working Time,
• Fruit Days,
• Beliani Products at Discounted Prices,
• No Dress Code,
• 26 Days Off,
• Additionally, a tailored onboarding process will be provided to the hired candidate to ensure they have the knowledge needed to become fully operational in the role.

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• corporate sports team
• no dress code
• coffee / tea
• redeployment package
• 26 days off regardless of seniority

• We are looking for an entry-level Business Analyst to join our Customer Service & Centre of Excellence team. This is a fantastic opportunity for someone who’s analytical, tech-savvy, and eager to drive change through data, process improvement, and digital tools.
• Youll work directly with the Head of Customer Service, supporting key strategic initiatives that improve efficiency, enhance customer journeys, and enable smart use of AI and automation.

Beliani