Want to become a key player in onboarding our new clients?
We’re currently looking for someone passionate to join our Customer Care team as an Onboarding Specialist.
This role is for you if: If you thrive in a fast-paced environment, we’ll get along great – high-speed is one of our core values. On a daily basis, you’ll support our clients and ensure they make the most out of our product. This is a demanding role that offers the chance to achieve results and grow – as long as you enjoy challenges and dynamic work.
Sounds interesting? Keep reading!
What we offer:
- Joining a fantastic team passionate about building strong client relationships, with tools to support your growth in this area.
- Professional onboarding to effectively prepare you for the role.
- An internal evaluation system: development talks, regular 1:1s with your team leader, a clear career path, and an individual approach.
- Work with small and medium-sized eCommerce businesses from Poland.
- High decision-making autonomy and a real impact on how the company operates – your opinion matters.
- Work from our modern Kraków office (Lekarska 1), with the possibility of hybrid work after a 3-month onboarding period.
- Salary: 6,900–7,300 PLN gross on an employment contract (UoP).
- Benefits: Multisport card, private medical care (LuxMed), free English lessons, personal counseling via Hedepy including free therapy sessions, plus access to our private office gym if you want a post-work endorphin boost.
- Quarterly team integrations – we regularly meet to connect and celebrate successes together ?
Your typical day:
- Providing support to clients, initiating the onboarding process in Polish and English, and helping clients implement the system independently.
- Motivating clients to adopt the system post-contract, ensuring positive product reception, and resolving technical issues during onboarding.
- Overseeing new client integrations, maintaining onboarding efficiency, and managing client information throughout the process.
- Supporting clients across different communication channels, understanding reasons for client drop-off during onboarding, and ensuring hand to other Customer Care departments after onboarding.
- Collecting client feedback on the product and reporting on monthly goals.
How onboarding to the role looks:
- After 30 days: You understand our culture, have theoretical knowledge, and know our product.
- After 60 days: You manage your client base, understand internal processes, and can handle them with team support.
- After 90 days: You independently manage your client base, run projects, and consistently deliver results at 100%.
This role is ideal for you if:
- You thrive under pressure while staying effective – there’s a lot going on here!
- You have experience and enjoy working with clients – building relationships is second nature to you.
- You embrace new challenges, and your energy and proactive approach make no task too difficult.
- You can work independently and take responsibility for your actions – ownership is key to success here.
- Continuous growth and skill development are a natural part of your life – we want you to grow with us every day.
- Your assets include basic marketing knowledge or interest in eCommerce – trends and innovation are your natural environment.
Bonus points if:
- You have previous experience in eCommerce or marketing – if not, no worries!
- You have previous experience with B2B clients.
What the recruitment process looks like:
- A short online call with our People and Culture Partner – Milena Micor, where we’ll get to know you a little better!
- An in-office meeting with Customer Onboarding Team Lead - Karolina Hojowska and another Customer Care Team Leader.
- Decision time – offer and welcome on board! ?
No matter the outcome at each stage, you’ll always receive feedback on your application.
