Informacje o stanowisku

about-project :

• Are you passionate about customer service and fluent in Czech? We are looking for a Customer Love Support Agent to join our team! In this role, youll provide compassionate support to dog-loving customers. Join us and create a lasting positive impact on our customers experiences!

• Providing professional customer support in Czech, Mon – Friday 9-17
• Responding to customer inquiries through various communication channels (phone, email, chat)
• Troubleshooting and solving customer issues
• Ensuring customer satisfaction by offering helpful solutions
• Documenting and tracking customer issues in the company’s CRM system
• Collaborating with internal teams to ensure seamless service delivery

• Fluency in Czech (C1/C2)
• Good communication skills in English
• Previous experience in customer support is an advantage
• Ability to handle multiple tasks and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Positive attitude and customer-focused mindset

• Full-time employment contract
• Work in an international, dynamic environment
• Opportunities for growth and development
• Friendly and supportive work culture
• Benefits package: private medical care, life assurance, multisport card, e-learning platforms

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• integration events
• corporate gym
• saving & investment scheme
• corporate library
• no dress code
• video games at work
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• birthday celebration
• employee referral program
• charity initiatives
• language cafe
• work-life balance
• Ops Salad Bar

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