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Customer Love Specialist with Italian Miejsce pracy: Wrocław Technologies we use Operating system Windows About the project Are you passionate about customer service and fluent in Italian? We are looking for a Customer Love Support Agent to join our team! In this role, youll provide compassionate support to dog-loving customers. Join us and create a lasting positive impact on our customers experiences! Your responsibilities Providing professional customer support in Italian, Mon – Friday 9-17 Responding to customer inquiries through various communication channels (phone, email, chat) Troubleshooting and solving customer issues Ensuring customer satisfaction by offering helpful solutions Documenting and tracking customer issues in the company’s CRM system Collaborating with internal teams to ensure seamless service delivery Our requirements Attendance at a 5-day in-person training at the office in Wrocław Fluency in Italian (C1/C2) Work from office 2 days/week Very good communication skills in Polish Previous experience in customer support is an advantage Ability to handle multiple tasks and work in a fast-paced environment Strong problem-solving skills and attention to detail Positive attitude and customer-focused mindset Part-time students of Italian Philology are welcomed :) What we offer Full-time contract of mandate or employment contract Hybrid work Work in an international, dynamic environment Opportunities for growth and development Friendly and supportive work culture Benefits package: private medical care, life assurance, multisport card, e-learning platforms Massage chairs, coffe & tea, sandwiches, fruits & snacks Benefits sharing the costs of sports activities private medical care life insurance flexible working time fruits integration events corporate gym saving & investment scheme corporate library no dress code video games at work coffee / tea drinks parking space for employees leisure zone birthday celebration employee referral program charity initiatives language cafe work-life balance Ops Salad Bar OpsTalent OpsTalent are talented enthusiasts and specialists in outstanding tasks! At OpsTalent, we focus on a culture that we build ourselves according to the value of 5H. When you enter our office, you will surely sense a positive atmosphere, a good dose of humor, and the respect we have. For us, work is not only professional satisfaction but also carrying out projects with passion. Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".