Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
OpsTalent
1. 10. 2025
Informacje o stanowisku
about-project :
Are you passionate about customer service and fluent in Italian? We are looking for a Customer Love Support Agent to join our team! In this role, youll provide compassionate support to dog-loving customers. Join us and create a lasting positive impact on our customers experiences!
responsibilities :
Providing professional customer support in Italian, Mon – Friday 9-17
Responding to customer inquiries through various communication channels (phone, email, chat)
Troubleshooting and solving customer issues
Ensuring customer satisfaction by offering helpful solutions
Documenting and tracking customer issues in the company’s CRM system
Collaborating with internal teams to ensure seamless service delivery
requirements-expected :
Attendance at a 5-day in-person training at the office in Wrocław
Fluency in Italian (C1/C2)
Work from office 2 days/week
Very good communication skills in Polish
Previous experience in customer support is an advantage
Ability to handle multiple tasks and work in a fast-paced environment
Strong problem-solving skills and attention to detail
Positive attitude and customer-focused mindset
Part-time students of Italian Philology are welcomed :)
offered :
Full-time contract of mandate or employment contract
Hybrid work
Work in an international, dynamic environment
Opportunities for growth and development
Friendly and supportive work culture
Benefits package: private medical care, life assurance, multisport card, e-learning platforms
