Informacje o stanowisku

Opis stanowiska pracy

Customer Journey Analyst
Kraków
NR REF.: 1188957

Federal Express Corporation (FedEx Express) is the world39s largest express transportation company. FedEx Express39 global transportation network ensures fast, reliable delivery of documents, packages, and shipments around the world.

Responsibilities: 

• Analyze, and interpret data on customer interactions from various data sources and dashboards to provide a 360˚ view of the customer across key journeys and provide actionable recommendations to improve customer experience and drive business growth.
• Work with Customer Experience Design team to design optimal customer journeys by providing insightful data points and analytics on current experience and optimization opportunities.
• Monitor impact and effectiveness of initiatives to improve the customer experience.
• Partner with internal teams such as Customer Experience Design to enable a cohesive and seamless customer experience as well as data analytics teams across the organization to understand data and exchange insights and best practices.

What you39ll need to succeed:

• University education or equivalent experience
• Minimum 2 years39 experience holding an analytical or business intelligence role
• Fluent English (spoken and written)
• Strong analytical skills with experience using tools such as PowerBI, SQL, Adobe Analytics, Databricks or customer experience platforms to gather and interpret data
• A detail-oriented and solution - driven approach to combine quantitative data sources
• Excellent interpersonal skills, with proven ability to work effectively with diverse teams across the organization
• Ability to turn complex data into easy- to-understand insights and effectively communicate these findings to key stakeholders

What you39ll get in return 

• Employment contract
• Great working atmosphere
• An extensive benefit package (private medical care, life insurance, sport card, meal vouchers)
• Opportunities supported by organization for personal and professional development
• Occasional gift cards
• Tuition assistance
• Employment Assistance Program

What you need to do now 

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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