Informacje o stanowisku

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Customer Issue Resolution Representative (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Delivering high quality services in Dispute, Returns/Credits, and Credit & Collections Management and Resolution

• Interacting directly with external customers, Quality Teams, and partnering with internal Solventum clients and cross-functional team members to drive results

• Understanding of business processes, procedures and information, turning data into useful and actionable information that resolves customer issues in a timely manner

• Securing an efficient AR collection for Solventum and ensuring fast cycle time on Customer Complaint management activities

• Working independently to meet targets and objectives set by Solventum management

• Collaborating with senior co-workers, supervisors and/or management for guidance on difficult or unusual situations

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)

• Fluent English is a must as you will be supporting UK & Ireland customers

• Minimum three (3) years of experience in Customer Issue Resolution, complaints handling, collections or Customer Service

• Minimum 3 years of experience with SAP and Salesforce

• Ease to build stakeholder networks

• Strong problem-solving skills, strong ownership of process

Additional qualifications that could help you succeed even further in this role include: 

• Organizational skills are key in the fast-paced customer environment.

• Ability to manage change including quickly adapting to new systems and processes.

• Detailed oriented and enjoys working with customers, customer (stakeholder) focus mindset

• Proactive attitude to the duties entrusted

• Collaborative Team player

Work location

• Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)

• Wrocław, Poland

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the

terms.

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