Job Description Summary

Location: Warsaw, Poland. Relocation Support: This role is based in Warsaw, Poland. Novartis is unable to offer relocation support: please only apply if accessible.

Are you driven by the power of customer insights and passionate about shaping brand strategies that truly make a difference? As a Customer Insights & Product Manager at Novartis, you’ll deliver innovative, data-driven solutions that empower our sales force and elevate the customer experience. Your main focus will be managing marketing strategy and tactics, adapting approaches to market needs, and influencing execution by the Key Account Management (KAM) team. Join us to help transform how we engage with healthcare professionals and bring value-based solutions to the market in Poland.

Job Description

Key Responsibilities

• Manage and adapt marketing strategy and tactics for assigned brands based on customer insights.
• Influence execution of strategy by the Key Account Management (KAM) team to achieve business goals.
• Drive omnichannel strategy across marketing, sales, and medical touchpoints to optimize customer engagement.
• Coordinate strategic account management and segmentation to deliver tailored solutions for customers.
• Develop and monitor key performance indicators (KPIs) and tracking tools in collaboration with Business Excellence.
• Collect and analyze regular insights from cross-functional teams to inform brand strategy.
• Monitor business performance and external environment, taking corrective actions to meet objectives.
• Support the creation of a customer-centric approach and position Novartis as a preferred partner.

Essential Requirements

• University degree in a scientific, economics, or business field.
• Several years of experience in product management or a similar role.
• Proven operational experience in marketing, including customer-facing roles and sales leadership.
• Strong strategic and analytical thinking with a proactive, entrepreneurial mindset.
• Excellent stakeholder management, negotiation, and communication skills.
• Proven experience in health economics within the pharmaceutical industry.
• Fluent English & Polish, both written and spoken.

Desirable Requirements

• Experience working with drug programs
• Experience in oncology

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

Agility, Asset Management, Commercial Excellence, Cross-Functional Collaboration, Customer Orientation, Digital Marketing, Healthcare Sector Understanding, Influencing Skills, Marketing Strategy, Negotiation Skills, Operational Excellence, Priority Disease Areas Expertise, Product Lifecycle Management (PLM), Product Marketing, Product Strategy, Stakeholder Engagement, Stakeholder Management, Strategic Partnerships