Informacje o stanowisku

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Customer HyperCare Coordinator

Location:

Warsaw - Poland.

Position Summary:

Our HyperCare Team is developed to be the first point of contact for external leads coming into our Industrial EMEIA Business Segment. Our mission is to offer a timely response to all incoming web enquiries delivering a positive customer experience across our business line driving positive Net Promoter Score.

Key to this role will be the ability to nurture new leads into the business from enquiry to opportunity status and increase customer satisfaction through the Net Promoter Score.

Your Responsibilities:

• Inbound Leads: First responder for leads received through the website. Will qualify the lead and hand-off proactively to the appropriate sales manager based on standard work in place delivering a positive customer experience at all times.
• Website Support: First responder for website chat functionality ensuring a timely response to all enquiries.
• Supporting initiatives to enhance the company’s NPS score, creating a positive experience for all types of inbound enquiries into the organization.
• Opportunity Follow ups: Ensuring all warm enquiries in the business are passed onto the correct team and following up until win/lose status.
• Prospect Contacts (Cold Leads): Make outbound calls to cold leads collected through website, webinars or other means.
• Managing the CRM system (Salesforce) and ensuring the database is managed effectively and monitoring conversion rates to identify opportunities for improvement.
• Support the Customer HyperCare manager on specific sales/marketing or PR projects as directed.
• Previous experience in Customer Service/Help Desk or Telemarketing.
• Determined and results oriented.
• Languages: English C1/C2, second language (Spanish or Italian).

Travel & Work Arrangements/Requirements:

Hybrid working model from Warsaw. No additional travel required.

What we offer:

• Annual Bonus.
• Equity plan for new hires.
• Private Medical Care.
• Cafeteria / Holiday subsidy.
• Stable working environment, focusing on long-term cooperation.
• Technical, Professional, and Skills Training.
• International working environment.

Special Accommodation

If you are a person with a disability and need assistance applying for a job, please submit a request .

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We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Warszawa - Oferty pracy w okolicznych lokalizacjach