Informacje o stanowisku

Our HyperCare Team is developed to be the first point of contact for external leads coming into our Process Flow Technologies EMEIA Division. Our mission is to offer a timely response to all incoming web enquiries, delivering a positive customer experience across our business line and driving a positive Net Promoter Score.

Key to this role will be the ability to nurture new leads into the business from enquiry to opportunity status and increase customer satisfaction through the Net Promoter Score.

Your Responsibilities:

1. Inbound Leads: First responder for leads received through the website. Will qualify the lead and hand-off proactively to the appropriate sales manager based on standard work in place, delivering a positive customer experience at all times.
2. Website Support: First responder for website chat functionality, ensuring a timely response to all enquiries.
3. Supporting initiatives to enhance the company’s NPS score, creating a positive experience for all types of inbound enquiries into the organization.
4. Opportunity Follow ups: Ensuring all warm enquiries in the business are passed onto the correct team and following up until win/lose status.
5. Prospect Contacts (Cold Leads): Make outbound calls to cold leads collected through the website, webinars, or other means.
6. Managing the CRM system (Salesforce) and ensuring the database is managed effectively, monitoring conversion rates to identify opportunities for improvement.
7. Support the Customer HyperCare manager on specific sales/marketing or PR projects as directed.

Minimum Requirements:

1. Previous experience in Customer Service/Help Desk or Telemarketing.
2. Determined and results oriented.
3. Languages: French C1/C2 and English B2/C1.

What we offer:

• Annual Bonus
• Equity plan for new hires
• Private Medical Care
• Cafeteria/Holiday subsidy
• Stable working environment, focusing on long-term cooperation
• Technical, Professional, and Skills Training

Warszawa - Oferty pracy w okolicznych lokalizacjach