Informacje o stanowisku

Customer Facing Learning & Development Manager

• Location: Warsaw, Poland
• Hybrid working pattern

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible.

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Facing Learning & Development Manager within our Customer Facing Capabilities Team , you’ll be involved in coordinating gap assessments to identify training needs, collaborating with experts to develop relevant content, and organizing and delivering both in-person and virtual training sessions. It also includes measuring training effectiveness and continuously improving programs based on insights.

Main responsibilities:

• Gap Assessment Implementation
  • Coordinate with Global GF L&D to conduct gap assessments to identify training needs within the organization.
  • Collect and analyze data to determine areas where training is required.
• Training Content Co-Creation
  • Collaborate with subject matter experts to develop engaging and relevant training content.
  • Assist Global CF L&D in creating instructional materials and resources that address identified training needs.
• Training Planning
  • Lead the planning and organization of training sessions.
  • Coordinate schedules, resources, and logistics to ensure smooth training delivery.
• Training Delivery
  • Lead the delivering training programs, both in-person and virtually.
  • Support trainers and facilitators during training sessions, ensuring participant engagement.
• Measuring Learning Impact
  • Collect and analyze feedback and performance data to measure the effectiveness of training programs.
  • Assist in creating reports and presentations that summarize training impact and outcomes.
• Continuous Improvement
  • Use feedback and data to suggest improvements to training programs.
  • Collaborate with the learning and development team to implement changes and enhance training effectiveness.

• Countries in scope : Poland, Czech Republic, Israel

About you

• Experience:
  • Understanding of Learning Principles
    • Familiarity with adult learning theories and instructional design basics.
    • Knowledge of different learning styles and methods.
  • Data Collection and Analysis
    • Experience in gathering and organizing data, such as feedback and performance metrics.
    • Basic skills in analyzing data to draw insights and recommendations for improvement.
  • Training Coordination
    • Exposure to assisting in the coordination and logistics of training sessions.
    • Ability to manage schedules, resources, and communication with stakeholders.
  • Content Development Support
    • Some experience in supporting the creation of training materials and resources.
    • Familiarity with tools and software used in content development (e.g., PowerPoint, learning management systems).
  • Communication and Collaboration
    • Effective verbal and written communication skills.
    • Ability to collaborate with team members, subject matter experts, and stakeholders.
  • Organizational Skills
    • Strong organizational skills with attention to detail.
    • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Adaptability and Initiative
    • Willingness to learn and adapt to new challenges and responsibilities.
    • Proactive approach to problem-solving and task completion.

• Soft and Technical skills:
  • Communication Skills
  • Empathy
  • Collaboration and Teamwork
  • Agility, Flexibility and Adaptability
  • Organization Skills
  • Emotional Intelligence
  • Technical Savviness
  • Creativity

• Education: Higher education in Business Administration, Finance, or a similar field.
• Languages: Polish + strong knowledge of English language (spoken and written).

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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