Customer Expert with German and English | Social Media

Join to apply for the Customer Expert with German and English | Social Media role at TP

We are creating a space on a well-known platform in social media - we receive reports, react and act. We support our client via e-mail, phone and chat.

Responsibilities

• Respond in real time to platform users inquiries regarding LIVE streaming in terms of reported abuses and appeals of decisions made.
• Receive user requests and resolve them in accordance with established platform standards.
• Collaborate in an international environment.
• Cooperate in a 24/7 shift format — day, night, weekend shifts — schedule determined according to your needs.
• Work in a team with a sense of responsibility and good organization of own tasks; maintain attention to detail.
• Willingness to cooperate fully from the office in the city centre of Poznań.

We offer

• Contract of mandate and a rate of 49 PLN gross/hour.
• Flexible schedule tailored to your needs.
• Comprehensive and fully paid start-up training (9 working days from 9 to 17) and nesting (2 weeks after the training period).
• Access to the MyBenefit platform with private medical care, sports card and discounts on shopping, movie tickets, food delivery, travel and more.
• Opportunity to grow in the social media industry — you can become an expert!
• Opportunity to grow within the organization’s structure.
• Friendly atmosphere and a modern office in the centre of Poznań.

Recruitment process

• Initial phone interview to get to know you better.
• English and German verification – spoken and written.
• Online interview with recruitment representative and Team Manager, including an online speed typing test and project overview.
• You will receive a call within 2 days after the interview; candidates are contacted regardless of the final decision.

Additional information

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Customer Service
• Industries: Outsourcing and Offshoring Consulting, Social Networking Platforms, and Telephone Call Centers

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