Customer Experience Specialist (with Italian)

87_29239

Obowiązki

• Managing customer experience across different markets.
• Conducting satisfaction surveys and analyzing feedback to drive improvements.
• Collaborating with internal teams to implement customer-focused solutions.
• Developing strategies to enhance customer engagement and satisfaction.
• Identifying pain points in the customer journey and recommending improvements.
• Creating reports and leading improvement initiatives based on data and trends.

Wymagania

• At least 3 years of experience in Customer Experience, CX strategy or customer experience analysis.
• Fluent in English and Italian.
• University degree (preferred: management, marketing, data analysis, sociology).
• Experience in customer journey mapping, process optimization, and data-driven solutions.
• Familiarity with analytical tools such as Qualtrics, Excel, Power BI, Google Analytics, Tableau.
• Experience in reporting insights to key stakeholders and managing CX projects.

Oferujemy

• Private medical care and life insurance.
• Funding for training and courses.
• Funding for sports activities and language learning.
• Team-building events.

Źródło: Arche Consulting/Praca