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Customer Experience Specialist with German - Technical Focus
  • Łódź
Customer Experience Specialist with German - Technical Focus
Łódź, Łódź, Łódź Voivodeship, Polska
TN Poland
28. 2. 2025
Informacje o stanowisku

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Client:

Talangeo

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

86b702fffb9b

Job Views:

5

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Our mission is to make recruitment a powerful tool for business development and to show you all the benefits of choosing an external recruitment partner.



Delivering an excellent candidate journey and finding a matching work environment are our priorities while recruiting.

Overview:

Join a global team of professionals dedicated to enhancing customer growth and experience. In this role, you will represent the company as the primary point of contact for small and medium-sized customers, delivering an exceptional customer experience and driving business growth. This position provides a solid foundation for career progression in technical and sales roles.

Key Responsibilities:

  1. Provide exceptional customer support by advising on products, services, and solutions tailored to customer needs and designs.
  2. Promote the value of company products and services to customers.
  3. Make outbound calls (both cold and warm) to identify new business opportunities.
  4. Communicate with customers through phone, email, and chat to address technical inquiries and offer solutions.
  5. Coordinate with internal teams, including production, sales, engineering, and customer care, to resolve customer issues.
  6. Build and maintain relationships with small and medium-sized customers through regular follow-ups using Salesforce.
  7. Stay knowledgeable about products and services to effectively communicate their benefits and drive revenue growth.
  8. Manage and track the sales pipeline, ensuring accurate forecasting and meeting sales targets.

Requirements:

  1. Proficiency in German and English (verbal and written).
  2. Minimum 2 years of experience in inside sales, telemarketing, or a similar technical environment.
  3. Strong communication, problem-solving, and organizational skills.
  4. Experience with consultative selling and Salesforce is desirable.

What We Offer:

  1. Comprehensive private medical care through Lux Med, including dental coverage for employees and their families.
  2. Life insurance coverage provided by Compensa.
  3. Access to a monthly social fund of 100 PLN via the "My Benefit" platform for personalized perks.
  4. Multisport card with three flexible options to suit your preferences.
  5. Enjoy one additional fully paid day off during your birthday month.
  6. Financial support for external training or language courses, up to 800 PLN per year.
  7. Reimbursement for prescription glasses, up to 500 PLN.
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