Overview

Customer Experience Specialist - Japanese Speaker (Yokohama, relocation required) role at Agoda. Based in Yokohama with opportunities to work in a fast-paced company that invests in its employees.

Responsibilities

• Deliver excellent customer service and manage the needs of customers (guests and partners) through channels such as phone, email, and live chat.
• Support a combination of Agoda products (Hotels, Flights, Activities, and more) after required training.
• Professionally handle a high volume of inquiries from clients and customers.
• Be accountable for meeting individual KPIs and team goals.
• Understand and deliver business strategies, and improve customer service through self-service options.
• Continuously identify opportunities for work process improvements.
• Communicate with Team Leaders and/or Managers as needed.
• Perform office-based administrative duties as required.
• Demonstrate integrity and confidentiality in handling customer information.
• Take ownership of customer issues and concerns, including operational issues, pricing, and invoice queries.

What Youll Need to Succeed

• Excellent command of spoken and written business-level English, and native-level Japanese or JLPT N1 qualification.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical thinking, and attention to detail.
• Minimum typing speed of 35 words per minute.
• Willingness to work rotating shifts, including weekends and public holidays.
• Ability to work independently and as part of a team.
• Demonstrate a high degree of integrity and confidentiality.
• Office location: Yokohama, Japan.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and other properties worldwide. We are part of Booking Holdings, with 7,100+ employees representing 95+ nationalities in 27 markets, fostering a diverse and collaborative environment. We innovate through experimentation and ownership to enhance the customer travel experience.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of diverse backgrounds. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics.

We may keep your application on file for future vacancies and you can request removal at any time. For details, please read our privacy policy.

Disclaimer

We do not accept unsolicited third-party or agency submissions. If we receive such CVs, we reserve the right to contact and hire directly without a recruitment fee obligation.