Join our rapidly developing and growing team! As the Customer Experience Specialist you will be part of an international team, managing communication with Customers and cooperating with other departments locally and globally. Your role will be to ensure efficient processing of customer orders and deliver exceptional consumer experience.

DEI and equal opportunity

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, and authenticity is celebrated.

Key Responsibilities

• Manage daily customer order activities and ensure data accuracy.
• Foster strong customer relationships with a proactive, customer-centric approach.
• Resolve issues independently using support tools and escalate when needed.
• Drive continuous improvement and support service level enhancements.
• Share customer insights across teams to improve experience and anticipate needs.
• Embrace new systems, processes, and lead assigned initiatives (e.g., Key User).
• Ensure compliance with quality, safety, and complaint resolution standards.

You Bring

• Solid foundation in supply chain or logistics from relevant education.
• Skilled in managing orders, solving issues, and using support tools.
• Proficient in SAP SD, dashboards, Excel, and PowerPoint.
• Skilled in crisis management and root cause analysis.
• Strong ownership mindset with end-to-end execution focus.
• Customer-focused, able to act on needs and deliver value, understand quality and customer processes.

We Offer

• Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen
• A chance to impact millions of consumers every day – sustainability embedded in all we do
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

About Dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.