Customer Experience Specialist

• minimum 5 years of professional experience in the CX area
• experience in independently managing projects and implementing CX tools (documented portfolio of completed projects)
• knowledge of design thinking, Net Promoter Score, and Lean
• strong analytical skills and ability to think outside the box
• creativity and openness to new solutions, with a good sense of aesthetics
• ability to communicate effectively, build a positive collaboration atmosphere, and persuade others to support ideas
• very good command of English enabling fluent communication in an international team
• category B driving license

• general knowledge of electromobility, the automotive market, and new trends and technical solutions in this area
• familiarity with IT tools related to customer service, customer research, computer graphics, and marketing

GreenWay is a new-technology company that builds and operates electric vehicle charging infrastructure across Europe. With over 1,000 public charging stations in Poland and an extensive network of roaming partners in 25 countries, it is the largest network offering e-mobility solutions in its region.

GreenWay’s mission is to create a cleaner and healthier Central and Eastern Europe, less dependent on oil, through the widespread adoption of electric vehicles.

At GreenWay, we are shaping the future of electromobility in Central Europe. Our goal is not only to promote innovative, environmentally friendly transportation but also to build lasting relationships with both individual and business customers.

As the Director of the Charging Services Department, I am responsible for the sales of charging services in the mass market segment, managing fleet agreements, and wholesale sales through roaming. We focus on competitive pricing, attractive loyalty programs, and solutions that enhance user satisfaction. We work closely with business partners to ensure reliability and long-term value in our collaborations.

If you want to develop electromobility, achieve ambitious sales goals, and have an impact on the design of new products, join my team. This is a chance to implement your own ideas and be part of a rapidly growing industry.

Grzegorz Sońta – Charging Services Department Director