Customer Experience Projects Lead (Supply Chain)

Join to apply for the Customer Experience Projects Lead (Supply Chain) role at Unilever.

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are passionate about challenging the status quo, have a hunger for impact, a can‑do approach and strong ownership, then this role is just for you! Join the winning team and take it to the next level. Here we don’t just hire for jobs; we invite you to be part of something bigger.

Key Responsibilities

• Collecting and analyzing customer feedback to identify areas for improvement.
• Working closely with customers and using data analytics to gain customer insights.
• Collaborating with cross‑functional teams to improve customer satisfaction and address any issues.
• Participating in the development and harmonization of O2C processes, executing required testing and sign‑off for technical projects.
• Actively participating in internal (process) or external projects with customers.
• Evaluating C2S efficiency (order/delivery frequency, specific customer requirements) in cooperation with the Logistic Specialist and driving implementation of improvement actions with customers.
• Providing input to commercial contracts (regarding O2C, LTT, supply chain processes, electronic data exchange).
• Evaluating cost‑to‑serve efficiency and cost, especially inefficiencies from ordering behaviour.
• Monitoring and delivering KPIs and agreed WoW in all O2C processes.
• Participating and providing input for projects and improvement initiatives related to the Order‑to‑Deliver area.

Required Qualifications

• Minimum of 3 years of experience in go‑to‑market supply chain functions such as Customer Service or Logistics.
• English language - minimum B2 level; Polish language - native.
• Advanced knowledge of SAP and MS Office.
• Analytical skills and a solution‑ and problem‑solving mindset.
• Communication and collaboration skills.
• Ability to deal with third parties.
• Understanding customers and their needs.

Preferred Qualifications

• Understanding of processes and technology.
• Management skills.
• Knowledge of Pega and AATP is beneficial.

Additional Information

• Hybrid work and flexibility.
• Opportunities for the development and improvement of qualifications.
• Sharing the cost of professional training & courses.
• Benefits: life insurance, private medical care, pension fund, shared cost of sports activities, Cafeteria benefits system, and many others.
• Extra days off to take care of yourself and others.
• Unilever store – our products at attractive prices.

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work. Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Location: Warsaw, Mazowieckie, Poland.