Join PPG and help us protect and beautify the world

At PPG, we are looking for a dynamic and experienced leader to drive customer experience and support our ambitious growth plans. As Customer Experience Manager, you will be responsible for ensuring product availability and access, delivering outstanding service at optimal cost, and upholding the highest standards of quality and compliance.

You will report to the Operations and Supply Chain Director Aerospace EMEA.

Your Responsibilities

• Define and implement the strategies to always deliver superior customer experience across the entire journey (onboarding, retention, long-term value creation).
• Build, coach, and lead a high-performing customer‑centric team focused on accountability, collaboration, and continuous improvement.
• Collaborate with commercial, supply chain, operations, and logistics teams to anticipate demand, optimize flows, and ensure customer satisfaction.
• Enhance the order to cash (OTC) processes, improve the tools, and workflows to deliver a flawless customer experience and reduce service gaps.
• Efficiently manage complaints and complex situations in coordination with internal stakeholders.
• Ensure compliance with industry and regulatory standards (EN9100, export controls, etc.).
• Lead automation and digitalization initiatives to simplify processes and improve customer support quality.

Profile

• Degree in business, management, supply chain, or equivalent (Master’s preferred).
• Proven experience (10+ years) in customer service management, including 7 years in team leadership; supply chain experience is a plus.
• Proficient with ERP/CRM tools and digital solutions.
• Strong leadership, ability to unite teams and drive transformation.
• Excellent communication, negotiation, and conflict management skills.
• Analytical mindset, results‑oriented, able to thrive in a demanding and international environment.
• Fluent in English; proficiency in other European languages is a plus.
• Mobility: frequent travel required (up to 50% of the time) across Europe.

About Us

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.